Case Management

Recruit and retain staff for top-notch case management

Case Management Monthly, August 1, 2009

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Carolinas Medical Center (CMC) in Charlotte, NC, didn’t have a big problem with turnover prior to establishing its recruitment and retention committee in 2008. However, it decided that refining its processes—from hiring to evaluations—was in its best interest.
“We probably had less turnover than the hospital average, but as case management takes so long to learn, and it’s so expensive to get people up to snuff, we wanted to get down to the bare bones,” says Barb DeSilva, RN, MSN, MHA, CCM, the assistant vice president of clinical care management.
Changing the process involved adding peer interviewing during initial interviews, peer exit interviews, and peer competency evaluations. This is all overseen by the recruitment and retention committee.

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