Case Management

CMW Tip of the Week: Investigate transportation options for patients from the ED

Case Management Weekly, January 21, 2009

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This week’s tip comes from Kathleen Walsh, RN, MS.

Many patients are brought to the ED by ambulance or dropped off by a friend or family member and do not have transportation home once medically cleared. For these patients, the case manager could try, with the patient’s help, to call family, friends, or neighbors for assistance. Some EDs offer bus or subway tokens, or prearranged taxicab company vouchers. For others, developing contracts with local ambulance companies for chair-van services at a reduced rate is helpful.

Investigate whether a hospital ATM machine could be used by the patient to secure cash for a cab or whether the patient/family will be able to pay a cab with cash at home.

Have a tip or tool you’d like to share? Or maybe a question for our experts? E-mail it to editor Julie McGinley at jmcginley@hcpro.com.Your thoughts could be featured in the next issue of Case Management Weekly!



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