Case Management

Harnessing technology to advance case management

Case Management Monthly, February 1, 2009

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You know the drill: rally for improved documentation practices at your facility, train everyone on proper documentation procedures, and become foiled by inexplicably incomplete records, illegible handwriting, and records that are lost in transition. But you’re not alone. This is exactly what case managers at Cleveland Clinic dealt with.

“We used to handwrite all of our documents and referrals,” says Joyce Lewis, RN, case manager at Cleveland Clinic’s postop cardio thoracic unit. “Sometimes things worked out well, but other times, it was extremely cumbersome” due to incomplete patient care records and significant delays in placing patients who required some sort of postacute care.

According to a report by the American Journal of Medicine, more than 30% of patients discharged from hospitals require some form of postacute care. With Cleveland Clinic hospitals discharging more than 160,000 patients annually, that amounts to approximately 48,000 of their patients having postacute care needs.

 

 

This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Case Management Monthly.

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