Case Management

Make advocacy and quality the focus of a comprehensive case management program

Case Management Monthly, November 1, 2008

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If your case management program is like most, it focuses mainly on utilization review and discharge planning. Stefani Daniels, RN, MSNA, CMAC, ACM, says many case managers are getting bogged down by these duties and losing focus of what case management is really about: patient advocacy.

“The heart of hospital case management must be advocacy. It’s a case manager’s No. 1 ethical obligation,” says Daniels. “The problem is it’s often a challenge to translate advocacy into day-to-day practical operational terms.”

Although some facilities—such as Clinton Memorial Hospital (CMH) in Wilmington, OH—use models to help case managers spend more time with patients and less time on paperwork, many don’t.

This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Case Management Monthly.

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