CMW Tip of the Week: Readers write in about the effects of attitude
Case Management Weekly, September 17, 2008
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Last week’s tip brought in some extra feedback from our readers who wanted to share ways they make the work day a little better for their colleagues and themselves …
Debby Downs, LVN, a nurse case manager at Longview (TX) Regional Medical Center, said, “When I pick up the phone I always try to have a smile on my face. The person on the other end will notice.”
Sheryl O’Neal, the marketing director for Care for Life in Charleston, SC, said, “Remember the difference one person makes. You have the power of one. Go the extra mile with your coworkers who are your internal customers. You never know the kind of day a person is having, so practice kindness and empathy in the workplace. Give a smile away. After all, it’s free!”
Have a tip you’d like to share? Or maybe a question for our experts? Email it to editor jmcginley@hcpro.com.Your thoughts could be featured in the next issue of Case Management Weekly!
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