Case Management

CMW Tip of the week: Case manager to patient ratio

Case Management Weekly, June 25, 2008

This week’s tip is an ask the expert contributed by Case Management Weekly reader Angela Mosley, LVN, senior case manager, Sierra Family Network. The answer is provided by June Stark, RN, BSN, MEd.

Question: Is there a patient to case manager ratio formula?

Answer: The ratio that most organizations go by, including the Case Management Society of America (CMSA), is one case manager to 20 patients for the integrated case management model. In my opinion, that is the maximum case load a case manager can have. My experiences have taught me that ideal ratios for optimum outcomes would be one novice case manger to 16 patients or one experienced case manager to 18 patients.

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