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Many patients dissatisfied with hospital care, survey finds

Case Management Weekly, April 9, 2008

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According to an article in The New York Times, the first uniform government survey given nationwide to patients to rate hospitals found that many patients were dissatisfied with the quality of care they received during their hospital visit.

The information was collected by a random sample of patients from 2,500 hospitals around the nation from October 2006 to June 2007. Many experts say this survey will hold hospitals accountable; however, some hospitals chose not to participate. These hospitals may see a reduction in their Medicare payments, according to Herb B. Kuhn, a Medicare official.

On average, 67% of patients said they would recommend the hospital where they had been treated to friends and relatives and 63% gave their hospital stay a score of 9 or 10 out of 10.

Nationwide, the survey found several common complaints having to do with the quality of care received. These complaints included patients feeling like they weren’t treated with respect or courtesy, that their nurses didn’t communicate effectively with them, or that they didn’t receive enough pain medication following surgery.

Take a look at the full report and see how easy it is to find and compare hospitals.

Source: The New York Times

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