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The journey toward case manager certification

Case Management Weekly, March 25, 2008

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by June Stark, RN, BSN, MEd, director of case management at North Shore Medical Center in Salem, MA.

Three years ago, I supported my RN and social worker case manager staff as they went through the process of achieving case management certification. The effort was extremely successful; 90% of the staff members became certified.

Before we undertook the process, we decided to use a variety of educational strategies to meet the different learning styles of the staff members, ranging from classroom learning to individual and small group options. We first honed everyone's test-taking skills, mainly through providing an opportunity for all the case managers to answer practice exam questions. We purchased a software program containing more than 900 case management practice questions and loaded it onto each case manager's work and home computers. The process of answering multiple questions enhanced their test-taking skills and also identified each case manager's strengths and weaknesses, thus prioritizing their study time.

The next step was to start classroom educational sessions and make a small resource library of relevant textbooks and articles available to the staff members. We brought in a case management consultant who offered a nationally recognized certification preparation course that was associated with a successful pass rate. As the entire case management department was preparing for the exam at the same time, we held the prep course twice and everyone had the option of attending one eight-hour session or two three-hour sessions.

Source: To read more about this story, take a look at the March 2008 issue of Case Management Monthly

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