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Pilot study shows benefits of case management intervention for patients in physician practices

Case Management Weekly, March 4, 2008

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The theory was that an efficient nurse case manager and an invested primary care physician (PCP) working together could have an immediate and substantial effect on the care of high-risk patients seeking care from PCPs.

So in August 2004, the Massachusetts General Hospital (MGH) Revere Healthcare Center began working on a pilot study that teamed up one experienced, efficient case manager with six PCPs and roughly 120 patients identified as high-risk. The study resulted in the success organizers hoped for: a widespread increase in physician, case manager, and patient satisfaction and a decrease in hospital admissions.

"We wanted to look at case management in a different way," says Susan Lozzi, RN, case manager at the MGH Revere Healthcare Center. Lozzi helped develop the program and served as the case manager for the project. "We wanted to follow high-risk outpatients and find out where the gaps were in the care that they needed," she says.

Source: To read more about this story, take a look at the March 2008 issue of Case Management Monthly

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