Case Management

Complex case: Advance directives and the Surrogate Health Care Act

Case Management Weekly, February 5, 2008

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As case managers, we are often faced with medically complex patient admissions, especially those concerning end-of-life care and decisions. One of the most challenging parts of case managers' responsibilities is helping families deal with a loved one with a terminal illness or catastrophic injury, particularly when the loved one has not signed an advance directive or designated a healthcare proxy.

Karen is a 34-year-old, single woman with no dependents. While driving home, she careens into the guardrail of a busy expressway. Karen is transported to the nearest short-term acute care (STAC) hospital, where she is found to have a Glasgow Coma Scale (GCS) score of 8, which indicates a severe head injury classification. A CT scan of the head reveals a large right-sided intracranial hemorrhage. She is airlifted to the closest teaching hospital and immediately taken to the OR, where she undergoes a grueling 14-hour surgery.

After the operation, Karen develops more complications and requires additional surgery. After stabilization at the STAC hospital, Karen is transferred to a long-term acute care (LTAC) hospital for continuing care of her injuries. Karen has never written an advance directive or appointed a healthcare proxy, so her wishes for life support and other life-sustaining measures are not known.

Source: To read more about this complex case, take a look at the February 2008 issue of Case Management Monthly.



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