Publicly released survey results increase transparency
Accreditation Connection, October 5, 2007
Beth Israel Deaconess Medical Center (BIDMC) in Boston recently did what has been considered something of a taboo among hospitals until now-the facility made public The Joint Commission's (formerly JCAHO) report after an unannounced survey.
The decision has been praised as a significant move toward transparency and public information sharing. But what effect did it have on the staff members and on those who prepare the facility for Joint Commission visits?
Anne Marie Jarvey, BIDMC's director of professional staff affairs and regulatory compliance, says the hospital's culture was primed for this move.
"We weren't told ahead of time," says Jarvey. "But it has sort of become our culture. We're trying to be more transparent. We're taking strides to make it a culture that's meaningful, and to drive fear out of the organization. We're getting there in a different way than a lot of other organizations, but it's in line with that concept or culture."
Access the full story in the October issue of Briefings on The Joint Commission; access is free for subscribers, nonsubscribers can sign up for a 30-day free trial of BOJExtra! or purchase a copy of the story for $10 by clicking here.
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