Hospital's preparedness allowed surveyors to put staff at ease throughout entire process
Briefings on The Joint Commission, April 1, 2007
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Although The Joint Commission surveyors showed up unannounced at Broadlawns Medical Center in Des Moines, IA, months earlier than expected, the hospital was ready the moment the five surveyors walked through the door.
The surveyors-a physician, administrator, nurse, psychologist, and Life Safety Code© specialist-were each greeted by hospital staff and then immediately taken to meet Broadlawns' leadership team. There, the surveyors received a full rundown on hospital operations and all documentation they requested, according to Francie Jahn, RN, BSN, MSHSA, senior vice president for clinical services at Broadlawns.
"They never had to wait at all for us," says Jahn. "Everything they asked for we had at our fingertips ready to give them. That made them happy, and then they proceeded to give a fair, but rigorous survey, all while putting our staff at ease."
This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Briefings on The Joint Commission.
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