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This CEO goes on mock tracers, and yours should, too

Briefings on The Joint Commission, November 1, 2006

This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Briefings on The Joint Commission.

After reading this article, you will be able to

1. -describe two benefits of having a CEO or other administrator help conduct mock tracers

2. -list three ways to get your CEO or other administrators involved in mock tracers

For the past four months, Memorial Hospital CEO Gary Marchand has been conducting mock patient tracers with staff at his 400-bed Gulfport, MS-basedfacility. Although he recognizes that patient tracers aren't where most administrative staff are commonly seen, he says it seemed the best way to show support at a clinical level.

"It just seemed [that] when the tracer methodology came up, we wanted to integrate [it] into our everyday culture, and the administrative team just rapidly signed on to participate in the process," Marchand says. "It got us out into clinical areas and it got us out into those clinical areas under the banner that we support patient safety goals. It seemed like a very natural answer for us based on what we were trying to achieve at Memorial."

Administrators pair off with clinical partners

Marchand has been going on one or two tracers each month. He says his administrative team first thought of going on tracers as a way to reach out to the care areas of the hospital. Each member of the administrative team is paired with a clinical partner and each group of two evaluates a different area of care during the tracers.

This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Briefings on The Joint Commission.

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