Learn why hospitals call on safety coaches for compliance plans
Accreditation Connection, August 6, 2004
Consider appointing patient-safety coaches on every unit to help staff comply with your patient-safety policies.
Coaches are often frontline staff who receive special training on key safety policies so they can provide oversight to help their coworkers adopt new practices.
Because they're in the trenches, coaches can commend staff when they follow recommended practices and gently prompt them to do so if they don't. They can also suggest ideas for modifying burdensome or difficult-to-follow procedures.
Your hospital likely invests significant time and resources to train staff on its patient-safety policies and procedures, including the JCAHO's National Patient Safety Goals. This investment will yield a net loss, however, if staff don't consistently comply with your policies.
Ideally, you should use a safety coach on every unit, suggests Robert Marder, MD, practice director of quality and patient safety for The Greeley Company, a division of HCPro, Inc., in Marblehead, MA.
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