Accreditation

Webinar: A Practical Approach to Achieving Patient- and Family-Centered Care

Accreditation Insider, April 25, 2017

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Presented on: Monday, May 22, 2017
1:00-2:30 p.m. Eastern

Presented by: Janiece Gray, MHA, BSW, CPXP
Gretchen Leiterman, MBA

Level of Program: Intermediate

To meaningfully improve the patient experience, an organizationwide, proactive approach to patient-centered care is needed. The HCPro webinar “A Practical Approach to Achieving Patient and Family-Centered Care” will help hospitals develop a patient-centered care structure that will positively impact the patients and families they serve.
 

Join expert speakers Janiece Gray, MHA, BSW, CPXP, and Gretchen Leiterman, MBA, as they explain how to develop an internal approach to improve organizational service culture. Through their in-depth advice and tips, you’ll learn how to increase customer satisfaction and bolster your patient experience.

At the conclusion of this program, you will be able to:

  • Detail organizational approaches to improve service culture in a culturally diverse, urban, Level I trauma center
  • Understand principles of leadership accountability for key behaviors while being mindful of cultural sensitivity
  • Describe how to establish an internally led care team coaching program to enhance the impact of training

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