New code of conduct improves employee outlook, patient satisfaction
Briefings on The Joint Commission, February 1, 2010
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In 2006, Pam Harmon, RN, legal nurse consultant and chief nursing officer at Fredonia (KS) Regional Hospital (FRH), in Fredonia, Kansas, took a closer look into her facility’s employee code of conduct.
The Commitment to Coworkers policy, as the code of conduct was then known, only pertained to the nursing staff and did not deal with other staff members' attitudes. This went against a new facility policy because the code of conduct's new purpose was to include everyone—not just the nursing staff—and to change the attitude of every staff member in FRH.
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