Accreditation

Targeting trouble areas with Six Sigma tactics shows major results

Briefings on Accreditation and Quality, January 1, 2010

This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Briefings on Accreditation and Quality.

Let’s throw a pair of numbers out there: 26% and 3%. Those are the percentages for emergency department (ED) diversion rates Providence St. Joseph Medical Center, Burbank, CA, saw prior to and after targeting the topic for improvement with Six Sigma.

Since introducing Six Sigma in its Southern California medical centers, Providence California has seen across the board improvements in clinical outcomes, care, customer relations, and finance.

This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Briefings on Accreditation and Quality.

Most Popular