The value of root cause analysis
Briefings on The Joint Commission, October 1, 2009
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I would like to present the perspective and opinion of someone who has come from the high-tech industry and has spent the past 12 years in healthcare. It has been interesting to contrast the two worlds.
I am an expert in investigating undesirable outcomes regardless of the industry. I base my observations on 25 years of experience in the manufacturing and healthcare industries. I am a practitioner, educator, author, and developer of software tools to aid in more extensive and accurate investigations.
This is an excerpt from a member only article. To read the article in its entirety, please login or subscribe to Briefings on The Joint Commission.
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