Accreditation

Travel ticket helps New Jersey facility improve handoffs

Briefings on Accreditation and Quality, September 1, 2008

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Sometimes, it's all about the journey, not the destination. And in hospitals, the journey a patient takes can be difficult to track. For this reason, focusing on handoff communication is key. And in some facilities, developing a travel ticket for patients can help improve patient safety and handoff communication. It was this focus that led Hackensack (NJ) University Medical Center to take a look at its handoff communication and look for a simple way to improve it. Handoff communication improvement has been the focus of a National Patient Safety Goal for the past two years but remains a challenge for many facilities.

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