Survey: Patient satisfaction can be improved
Accreditation Connection, July 18, 2008
A survey of hospital chief quality officers found that 97% of survey takers agreed that quality improvement activities in their facility had improved patient care outcomes, but only 28% said that patient satisfaction was at the level it should be.
The survey, conducted by the Health Research & Educational Trust and the Boston University Health Policy Institute, surveyed 470 quality officers. Researchers found that although quality improvement programs were commonplace throughout hospitals, the results of these programs vary widely.
The study can be found here.
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