C-suite takes active role in survey process
Accreditation Connection, December 6, 2007
During compliance group meetings at Altru Health System in Grand Forks, ND, you will encounter an unusual sight-either the executive director or chief operating officer (COO) of the system sits at the head of the table.
"Leadership has to take a very active role in the [Joint Commission (formerly JCAHO)] process," says Tim Sayler, executive director of Altru Health System. "What we've done is made sure that either myself or our COO [Dave Molmen] are in attendance at all quality-related meetings, including anything involving The Joint Commission."
In fact, they chair those meetings. Usually only one of the two men is in attendance, and he acts as chair.
It started with a less-than-ideal survey.
Access the full story in the December issue of Briefings on The Joint Commission; access is free for subscribers, nonsubscribers can sign up for a 30-day free trial of BOJExtra! or purchase a copy of the story for $10 by clicking here.
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